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Don’t find what you’re looking for? Give us a call and we can help provide additional solutions. 

800-464-2799

Or email us at: 

prospectservices@lifeway.com


Support Available: 
Monday-Friday 8 AM – 5 PM CST

General

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Yes! Please contact customer service either by email – prospectservices@lifeway.com or phone – 800-464-2799. If requesting by email, please specify the product formats that most interest you.

Account Information

Creating an account will give you the ability to save your information. Your name/address/phone will all pre-populate on printed pieces, so that you don’t have to re-enter that information every time you place an order. You can upload your logo and other images for easy use during the ordering process. Your order history and list uploads will save to your my account page for easy recall and reorders. Unpurchased orders are saved to your shopping cart and are available for purchase at a later time.
When you are logged into your account, all the work that you do saves automatically. You can start an order and come back later to finish it. You can place reorders with the click of a button.
Your user information is stored in the “My Account” section of the site.

Product Information

We uses high-quality cover-weight stock on all our printed postcards, greeting cards and door hangers. 
The minimum order quantity varies by product, most do not have a minimum quantity. Please check the product pages for specific information about each product.
UV coating is a thin layer of protection added to mail pieces to help protect postcards from the increasing damage done to mail pieces when traveling through USPS automated processing equipment.
A color proof is not a part of our normal production process. An online proof must be accepted during the ordering process, but we do not send you a printed proof. If you require a printed proof prior to the printing of your order, please contact Customer Service at 800-464-2799 prior to finalizing and checking out with your order. This additional process will delay delivery of your order and you will be charged an additional fee for this service.

Mailing/Shipping Information

No, we print the addresses directly on postcards, and on the envelopes of greeting/notecards. We believe this results in a more professional looking mail piece.
All mailings drop within 3 business days of order completion. First class mail is typically delivered in 3-5 business days. Standard class mail is typically delivered in 7-10 business days.
The lead time on doorhangers is 5-7 working days plus shipping time. Products will be shipped from Kansas.
At the order summary page, you will have the opportunity to check the box for the option of “I would like to include myself in this mailing.” By checking the box, a mail piece will be addressed to the address listed in your account.
We update our lists on a regular basis, to keep them as up-to-date as possible. However, as a rule of thumb, you should anticipate receiving returns of 5-10% of the cards that you mail. Prospects continually move and businesses close. Remember, a few returned cards does not mean that your mailing was not effective.
When your postcards leave the printer (the actual machine) the ink is dry and set in. However, the post office uses sorting belts and scanners that can cause damage to unprotected mail due to heat and friction. This heat and friction results in the ink on your postcards becoming tacky and then smearing. This issue is not exclusive to just your postcards. We have discussed this with the post office and were informed since postcards are "unprotected mail" they are prone to damage. At this time they are unable to guarantee anything will change in the current process.

On our end, we have been making efforts to make our postcards more durable during the mailing process to help decrease these incidents. These efforts include providing you an option to add a coated finish to your postcard, which can help protect them. We will continue to look at different options that will help your postcards.

Payment Information

Your credit card will be charged at the time that your order is submitted. 
You will receive an email confirmation to the email address that is on file (on your “My Account” page). If you do not receive this confirmation within 1 hour of check out, please call customer service at 800-464-2799.
We accept LifeWay Billing Accounts as another form of payment. You will be asked to enter your LifeWay Account number during the checkout process.  If you have a new account, you will have to have your order released to bill your LifeWay account. Please email prospectservices@lifeway.com or call 800-464-2799 for assistance. 
Because we want to get your marketing piece in the mail in a timely manner, your order goes into our production process immediately after you have checked out with it. For that reason, an order cannot be cancelled once you have completed check out.

Upload Your Own Artwork

.jpg, .tif, .png and .pdf are all acceptable file formats. All images should be at least 300 dpi for best print quality.
The design specifications for each product format should be followed closely. All artwork must be created at at least 300 dpi for best print quality. Artwork files must be set up at the correct size to print correctly. All files should be created with a 1/8” bleed on all 4 sides. On mailed pieces, the “outgoing address” area must be left design free (white) to accommodate postal regulations.
Bleed is the term used for printing that goes right to the edge of the paper. All files should be created at 1/8” larger than the finished piece on all 4 sides. This allows for trimming. Please do not add text in the bleed area, it will be trimmed off.
No. The large majority of the images that you find online are low quality (resolution) images. Although these images look fine when viewed on a monitor, they are not suitable for print. Images submitted for print should have a resolution of at least 300 dpi. You cannot use copyrighted photos or text without permission from the owners.
Depending on the resolution and settings of your monitor, the colors on your printed piece may vary from your screen view. If we note any extreme discrepancies, we will contact you by phone prior to printing your order.

Lists

Yes. There are two places you can upload your own list. 1. On your “My Account” page under “My Lists.” Just click on the “Upload a List” button; 2. After you have chosen and edited your postcard/greeting card/notecard, one of the next steps is to choose distribution. One of the options on that step of the ordering process is “Use Mailing List I Provide.” After choosing this, you will be walked through the upload process. *Acceptable file formats for list uploads are .xls and .csv. All uploaded lists will be saved to your account.
In order to provide you with the most deliverable list possible (you should expect a reasonable number of returns), records that are coded with poor deliverability are automatically excluded from your list results. In addition, persons who have registered with the Direct Marketing Association and requested not to receive mail solicitations have also been removed from your list results.
If you request a follow up report when completing your order, we will email you the list (including the names). The names are not available until the report is purchased.
A follow up report provides you with the names and addresses of the persons you have chosen to mail to (the consumer list you chose). The report will be emailed to you at the completion of your order in an Excel format (.xls). The cost for this report is $2.
Yes. However, the phone numbers that have been listed on the National Do Not Call list have NOT been removed from this list. You must check phone numbers against the registry prior to making any calls. You also are required to obtain a Subscription Account Number (SAN) and keep this on file. This is required for compliance with the Federal Trade Commission’s National Do Not Call legislation.
The cost for a follow up list with phone numbers is $5.
We do. Our New Mover and New homeowner lists contain records of individuals who have moved recently. The lists are updated monthly and are available for either a one-time purchase or for a monthly subscription. The list is emailed to you in an Excel (.xls) format. You can also pair the subscription list with a postcard and we will print and mail for you.